Legal
Accessibility Statement
Jetvala's commitment to an accessible booking experience and how to get help if something does not work for you.
Dènye mizajou 4 septembre 2026
Bouyon pou avoka revize, li poko an vigè
Dokiman sa a se yon bouyon travay. Yon avoka poko revize l epi li poko aplike pou okenn rezèvasyon. Vèsyon final la ap ranplase l anvan Jetvala kòmanse vann tikè.
Dokiman sa a disponib sèlman an Angle pou kounye a. Tradiksyon an ap vini.
Draft for attorney review. Not yet in effect.
Our commitment
Jetvala wants every traveler to be able to search, book and manage travel on their own. Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the site, and we treat accessibility bugs with the same priority as payment bugs.
What we aim for
- Every form field has a visible label and clear error messages.
- The whole booking flow works with a keyboard alone, and the focused element is always visible.
- Search results and price updates are announced to screen readers through live regions.
- Colors meet AA contrast, and information is never conveyed by color alone.
- The site respects your reduced-motion setting and works without the 3D and video layers.
- Text can be resized to 200 percent without losing content.
- Pages are available in English, Kreyòl and French, and human support is available in all three.
How we test
We check the site with automated accessibility tools and with manual keyboard checks as we build it. We have not yet completed a full audit with screen readers or by people who use assistive technology every day; that is a goal, and we welcome reports from anyone who finds a barrier in the meantime.
Assistance on your flight
If you need wheelchair assistance, extra time to board, an on-board medical device, a service animal or any other accommodation, tell us when you book or message us afterward and we will send the request to the airline. US airlines and foreign airlines flying to or from the United States must provide these accommodations under 14 CFR Part 382. The DOT Disability Hotline is available at 1-800-778-4838.
Tell us if something does not work
If any part of Jetvala is hard to use with assistive technology, email support@jetvala.com with the page and what happened, or message us on WhatsApp at +19733922785. We aim to reply within 2 business days, and our goal is to fix confirmed barriers as quickly as we can and to tell you when we have. You can also book by phone or WhatsApp with a person at no extra charge.
Standards and review
This statement was last reviewed on the date shown at the top. We will update it as our testing matures.