Accessibility Statement

Draft for attorney review. Not yet in effect.

Our commitment

Jetvala wants every traveler to be able to search, book and manage flights on their own. We design and test the site against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we treat accessibility bugs with the same priority as payment bugs.

What we do

• Every form field has a visible label and clear error messages.
• The whole booking flow works with a keyboard alone, and the focused element is always visible.
• Search results and price updates are announced to screen readers through live regions.
• Colors meet AA contrast, and information is never conveyed by color alone.
• The site respects your reduced-motion setting and works without the 3D and video layers.
• Text can be resized to 200 percent without losing content.
• Pages are available in English, Kreyòl and French, and human support is available in all three.

Assistance on your flight

If you need wheelchair assistance, extra time to board, an on-board medical device, a service animal or any other accommodation, tell us when you book or message us afterward and we will send the request to the airline. US airlines and foreign airlines flying to or from the United States must provide these accommodations under 14 CFR Part 382. The DOT Disability Hotline is available at 1-800-778-4838.

Tell us if something does not work

We test constantly, but we miss things. If any part of Jetvala is hard to use with assistive technology, email support@jetvala.com with the page and what happened, or message us on WhatsApp at +19733922785. We aim to reply within 2 business days and to fix confirmed barriers in the next release. You can also book by phone or WhatsApp with a person at no extra charge.

Standards and review

We audit the site with automated tools and manual screen reader testing (VoiceOver, NVDA) before major releases. This statement was last reviewed on the date shown at the top.