SMS and WhatsApp Consent

Effective 2026-09-08. Version 3.5.

SMS and WhatsApp are optional, separate channels. Email remains the default channel for booking notices.

Two kinds of messages, two channels

Jetvala can reach you by SMS (text message) and by WhatsApp. They are separate channels. You choose each one on its own, and you can stop either one without affecting the other.

Within each channel there are two kinds of messages:

Booking notices (transactional). Messages about a booking you made: confirmation, ticket numbers, schedule changes, check-in reminders, refund updates and replies to questions you send us. These are part of the service you bought. Email is the default channel: we always send booking notices by email to the address on your booking. We send them by SMS only if you tick the separate "send my booking updates by SMS" box at checkout, and by WhatsApp only if you tick the separate "send my booking updates by WhatsApp" box. Each of those boxes is unchecked until you tick it, and you can book without ticking either. Booking notices on a channel stop when the trip ends or when you reply STOP on that channel.

Marketing messages. Fare alerts, route news and promotions are sent only after the separate written consent for that channel. Consent is not a condition of purchase.

The boxes you see at checkout

At checkout you will see four optional boxes, all unchecked. None is pre-ticked, and you can leave all four empty and still book.

• Send my booking updates by SMS. Tick this box to receive booking notices by text at the mobile number you gave us. Booking notices only, no marketing.
• Send my booking updates by WhatsApp. Tick this box to receive booking notices on WhatsApp at the number you gave us. Booking notices only, no marketing.

How you opt in to marketing

Marketing on each channel needs its own separate box, in addition to any booking update box you tick. Ticking a booking update box never signs you up for marketing, and ticking a marketing box never turns on booking updates on that channel.

• SMS marketing. Tick this box to give Jetvala Travel LLC, operator of the Jetvala brand, your prior express written consent to receive recurring marketing text messages, some of which may be sent using automated technology, at the mobile number you gave us.
• WhatsApp marketing. Tick this box to give Jetvala Travel LLC (Jetvala) your prior express written consent to receive recurring marketing messages on WhatsApp at the number you gave us.

Message frequency varies, typically up to 4 marketing messages per month on each channel. Message and data rates may apply. Consent is not a condition of purchase. By ticking a box you confirm that you are the subscriber or usual user of the number and that you are at least 18.

How to stop

You can revoke your consent at any time, on either channel, by any reasonable means. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE to any message, or tell us in plain words that you want us to stop, by message, email to support@jetvala.com or phone. We honor every reasonable request, whatever words you use.

What STOP does. Each channel is separate, so an opt-out applies to the channel you send it on, and it stops that channel entirely.

• STOP sent by SMS stops all SMS from Jetvala to that number, both booking notices and marketing, until you opt back in on SMS.
• STOP sent on WhatsApp stops all WhatsApp messages from Jetvala to that number, both booking notices and marketing, until you opt back in on WhatsApp.
• Stopping one channel does not change the other. If you want both stopped, send STOP on both, or simply tell us and we will stop both.
• Booking notices by email continue whatever you do with SMS or WhatsApp, and you can always see them on your trip page.

When you opt out we send one confirmation message on that channel. We process opt-outs as soon as we receive them and in every case within 10 business days.

Opting back in. You may opt in again by ticking the applicable unchecked box at checkout. Replying START may reactivate only the category and channel covered by your most recent valid consent; it does not create written marketing consent where none exists. Opting in on one channel does not opt you in on the other.

Reply HELP to any message for help, or email support@jetvala.com.

Our suppression list and calling rules

Every opt-out is recorded on a suppression list by channel and phone number. We do not message that number on the stopped channel unless you later give the applicable consent again. We honor applicable federal and state do-not-call rules for marketing calls. We send marketing messages and make marketing calls only from 9 a.m. to 8 p.m. in the recipient's local time, or within any narrower period required by law. Booking notices about imminent travel may be sent outside those hours when you asked for that channel.

WhatsApp specifics

WhatsApp messages will come from Jetvala's WhatsApp Business account; we are completing WhatsApp business verification and will not send marketing on WhatsApp until it is done. WhatsApp's own terms and privacy policy apply to the WhatsApp platform. We follow WhatsApp's business messaging policy: we send marketing on WhatsApp only to people who opted in on WhatsApp, and you can block or report our number at any time.

Your data

We keep a record of each consent and opt-out, including date, time, number, channel, wording and method, to document consent and honor your choices. Phone numbers are used only as described in our Privacy Policy. Carriers are not liable for delayed or undelivered messages.

Contact

Jetvala Travel LLC, 963 Park Ave, Plainfield, NJ 07060. Email support@jetvala.com. WhatsApp +1 973-392-2785. Phone 844-200-8027.

Availability. Production SMS and WhatsApp messaging will not begin until Jetvala has the required carrier, A2P 10DLC and WhatsApp Business approvals and has tested consent, suppression and email fallback controls.