Terms of Service

Draft for attorney review. Nothing on this page is in effect until the final version is published with an effective date. Clauses marked ATTORNEY REVIEW need a decision from counsel before launch.

1. Who we are and what we do

Jetvala is an online travel agency operated by Jetvala Travel LLC, a New Jersey limited liability company located at 963 Park Ave, Plainfield, NJ 07060, US. In these Terms, "Jetvala," "we," "us" and "our" mean Jetvala Travel LLC. "You" means the person using our website, apps, WhatsApp channel or phone line, and any traveler you book for.

Jetvala is a ticket agent as that term is defined in 49 U.S.C. 40102. We are an independent travel agency. We are not an airline, and we do not operate, own or control any aircraft. When you book a flight with us, you buy a ticket issued by an airline. The airline's contract of carriage governs your flight. Jetvala arranges the booking, supports you before and after you fly, and charges a separately disclosed service fee for that work.

What we sell today. Flights are our core product. We also offer hotel stays booked through our accommodation platform, airport transfers, and car rentals and tours arranged through referral partners or by a concierge quote from our team. Optional extras such as seat selection and checked bags may appear during checkout. Each product and extra is opt-in. We never add anything to your order that you did not choose.

Travel insurance is not currently offered. Jetvala does not sell, solicit or negotiate insurance and does not advise on insurance. If you want travel protection, buy it directly from a licensed insurer or producer of your choice. If we add insurance in future, it will be offered through a licensed partner and these Terms will be updated first.

2. Accepting these Terms

You accept these Terms when you click to book, click to pay, or create an account with Jetvala. Each of those screens tells you that you are agreeing to these Terms, our Privacy Policy, our Refund and Cancellation Policy and our Service Fee Disclosure, and links to each of them. If you do not agree, do not book, pay or create an account.

If you only browse or search without booking, you are not bound by the booking terms below, but the reasonable use terms in Sections 11 and 12 (acceptable use and intellectual property) apply to your use of the site, and our Privacy Policy explains how we handle the data your visit generates.

If you book for other people, you confirm that you have their permission to share their details with us and that you will pass these Terms and the airline's rules on to them. You must be at least 18 years old and legally able to enter a contract to book with us. A traveler under 18 must be booked by a parent or legal guardian who confirms they are entitled to book for the child. If you are booking on behalf of a company or group, you confirm you are authorized to do so.

We update these Terms from time to time. The date at the top tells you when the current version took effect. The version in force when you make a booking is the one that applies to that booking. If we make a change that materially reduces your rights, we will give notice on the site or by email before it takes effect.

3. Your relationship with the airline

Every ticket we arrange is subject to the airline's contract of carriage, fare rules, baggage rules and conditions of carriage. Those rules decide things like whether a fare can be changed or refunded, what a checked bag costs, how much notice the airline must give for a schedule change, and what happens if a flight is delayed or cancelled. We show you the parts of those rules that matter most before you pay, and we will always help you understand them, but we cannot change them.

Who charges your card. The airline sets the fare. Jetvala is the merchant of record for every booking made through Jetvala. That means Jetvala charges your card once for the full total shown at checkout (airline fare, taxes, any extras and our service fee) through our payment processor, and Jetvala pays the airline for your ticket. The airline issues the ticket. Your card statement will show Jetvala, not the airline. Because we charged you, we are the party responsible for refunding you when a refund is due (see Section 7).

Code-share flights. Some flights are marketed by one airline and operated by another. Wherever that happens, we show you the operating carrier next to each flight segment in search results, on the checkout page and on your confirmation, as required by 14 CFR Part 257. For itineraries that begin or end in the United States, the marketing carrier's baggage rules apply to your whole itinerary unless the airline tells you otherwise (14 CFR 399.87). For itineraries wholly outside the United States, the applicable airline rules are shown on the fare rules panel.

4. Prices and what is included

The total price you see on the first results screen and everywhere afterward includes the airline fare, all government taxes and all mandatory airline fees (14 CFR 399.84). Our service fee is included in that total and is also shown as its own line, labeled non-refundable after the 24-hour window, before you enter payment details. Nothing else is added at the end.

Baggage fees may apply. Most fares include a personal item. Carry-on and checked bags may cost extra depending on the airline and fare. We show the free baggage allowance for each fare on the results screen and repeat it on your confirmation, together with a link to the airline's baggage fee page, as required by 14 CFR 399.85. See our Baggage Notice.

No price increases after purchase. Once your booking is confirmed and paid, we will not raise the price. If a government tax or fee changes after you buy, we absorb it. We do not ask for your consent to post-purchase increases, and we do not charge them (14 CFR 399.88).

Currency. Prices are shown in US dollars unless you choose another currency. Your card issuer may apply its own conversion rate and foreign transaction fee. Those are outside our control.

Mistakes. Airlines occasionally publish a fare in error. If an airline cancels a ticket because of a clear pricing error, we will refund everything you paid, including our service fee, and help you find an alternative. We will never hold you to a price we published by mistake either; we will tell you before charging you.

5. Booking, confirmation and tickets

Your booking is confirmed when the airline issues a booking reference (also called a PNR or record locator) and we send you a confirmation showing it. The airline issues the e-ticket number, usually at the same time and sometimes a little later; we show it on your trip page and in your confirmation as soon as we receive it. Until the booking reference is issued, the airline may withdraw availability or the price may change; if that happens before you are charged, we will tell you and give you the choice to proceed at the new price or walk away with no charge. If it happens after you are charged and no ticket can be issued, we refund the full amount you paid.

You are responsible for checking that every detail on your confirmation is correct: traveler names exactly as they appear on the passport or government ID used for travel, dates, times, airports and cabin. Tell us right away if anything is wrong. Name corrections after ticketing are governed by the airline's rules and may carry an airline fee.

Times are shown in the local time of each airport. Airlines change schedules. We pass on every schedule change we receive as quickly as we can, by email and, if you opted in, by SMS or WhatsApp. If a change is significant and you do not want to accept it, we will help you obtain the remedy the airline offers, which may include a refund under 14 CFR Part 260.

6. Travel documents, Secure Flight and entry requirements

You are responsible for holding a valid passport, visa, ESTA, eTA or other entry permit for every country on your itinerary, including countries you transit. Requirements change, and the final decision on entry always belongs to the border authorities. We share general guidance in good faith, but we are not an immigration adviser and we do not guarantee that you will be admitted.

US law requires us to collect Secure Flight data (full name, date of birth and gender as they appear on your ID, plus any Known Traveler Number or Redress Number you want to use) for flights to, from, within or over the United States (49 CFR Part 1560). Some international flights also require passport details before departure. We store this data encrypted and use it only for your booking. See our Privacy Policy.

Health and vaccination rules vary by country and may change on short notice. Check them before you travel.

7. Changes, cancellations and refunds

Our full policy is in the Refund and Cancellation Policy. The short version:

• Airline fare rules decide whether your ticket can be changed or refunded and what it costs.
• Jetvala 24-hour free cancellation. If you cancel within 24 hours of booking and your first departure is at least 7 days away, we cancel your booking and refund everything you paid, including our service fee. This is Jetvala's voluntary policy. Where an airline does not allow its ticket to be voided or refunded at no cost in that window, we tell you before you book and the airline's fare rules apply to the fare; we still refund our service fee.
• Because Jetvala is the merchant of record, Jetvala issues every refund of fare, taxes and extras to your original form of payment. Card refunds are issued within 7 business days of the refund becoming due, and refunds to other payment methods within 20 calendar days (14 CFR 399.80(l) and Part 260). A refund becomes due when the airline cancels or significantly changes your flight and you choose not to travel, when a refundable fare is cancelled under its rules, or when a refund is otherwise required by law or the fare rules.
• Our service fee is charged per passenger and is non-refundable after the 24-hour window, including when the airline cancels the flight, except when we make an error or a fare is cancelled by the airline for a pricing mistake.
• Jetvala charges no fee of its own for changes or cancellations. Only the airline's fee and any fare difference apply.
• If we ever offer a voucher or credit instead of a refund you are owed, we will tell you clearly that a cash refund is available, and any voucher will be valid for at least five years.

8. Our service fee

We charge a service fee on each flight booking. It is shown separately before you pay and is labeled non-refundable after the 24-hour window. The fee pays for real services beyond processing your payment: multilingual human support on WhatsApp, phone and email; monitoring your booking for schedule changes; helping with changes, cancellations and refund requests with the airline; travel document reminders; and our booking technology. The fee is charged per passenger: $29 for the first passenger on a domestic itinerary, $59 for the first passenger on an international itinerary, $79 for the first passenger on a long-haul itinerary, plus $15 for each additional passenger with a seat, capped at $199 per order. Full details, a table and a worked example are in the Service Fee Disclosure.

9. Optional extras and other products

Seats, bags and other airline extras. These are sold on behalf of the airline and are governed by the airline's rules. Most are non-refundable once purchased.

Hotels. Hotel stays are booked through our accommodation platform with the property or its supplier as the provider. The property's rate rules (cancellation deadline, deposit, taxes and fees payable at the property) are shown before you book and on your confirmation.

Airport transfers, car rentals and tours. These are provided by third parties. Some are sold through Jetvala, some through a referral link to the partner's own site, and some by a concierge quote prepared by our team. In every case we show you who the provider is and the provider's terms before you commit. Where you book on a partner's site, the partner's terms and privacy policy apply to that booking.

Travel insurance. Not currently offered. See Section 1.

10. Your account and communications

You can book as a guest or create an account with your email address. We sign you in with a one-time code. Keep your email account secure; anyone with access to it can access your Jetvala account.

We send transactional messages about your booking (confirmations, schedule changes, check-in reminders, refund updates) by email and, if you provide a number and consent, by SMS or WhatsApp. Marketing messages by SMS or WhatsApp are sent only with your prior express written consent, given separately for each channel, and consent is never a condition of buying anything. Reply STOP to any message to opt out. See our SMS and WhatsApp Consent page.

11. Acceptable use

You agree not to: use Jetvala for anything unlawful; make bookings you do not intend to pay for; use another person's payment method without permission; scrape, copy or reverse engineer the site or its data; interfere with the site's security; or resell our services without our written agreement. We may cancel bookings and close accounts that break these rules, and we may report fraud to the airline, payment networks and law enforcement.

12. Intellectual property

The Jetvala name, logo, site design, copy and software belong to Jetvala Travel LLC or our licensors. You may use the site to search and book travel for yourself and people you are authorized to book for. All other use requires our written permission. Airline names and logos belong to the airlines.

13. Things outside our control

We are not liable for the acts or omissions of airlines, hotels, transfer or rental providers, airports, governments or other third parties, or for events outside our reasonable control such as weather, strikes, mechanical problems, security incidents, public health orders or airspace closures. When something like that disrupts your trip, we will do everything we can to help you rebook or claim the remedy you are entitled to from the provider.

14. Warranty disclaimer and limitation of liability

We work hard to keep our site accurate and available, but it is provided "as is" and we do not guarantee that it will be error-free or uninterrupted. Flight data comes from airlines and technology providers and may occasionally be delayed or wrong; always check with the airline before you leave for the airport.

Cap. To the fullest extent permitted by law, Jetvala's total liability to you for all claims arising out of or relating to a booking is limited to the greater of (a) the service fee you paid Jetvala on that booking or (b) $500. We are not liable for indirect, incidental, consequential or punitive damages, or for lost profits, missed connections, lost vacation time or non-refundable costs of other travel arrangements.

What the cap does not cover. The cap and the exclusions above do not apply to, and nothing in these Terms limits or excludes, liability for:

• fraud, gross negligence or willful misconduct;
• bodily injury or death;
• a breach of our privacy or data security obligations to you;
• refunds we are required to make by law, including under 14 CFR Part 260 and 14 CFR 399.80; or
• any right you have under consumer protection law that cannot be waived, including the New Jersey Consumer Fraud Act and the consumer laws of your state.

ATTORNEY REVIEW: confirm the greater-of cap ($500 floor) and the carve-out list are enforceable in New Jersey and against consumers in New York and other states where Jetvala sells, and confirm the interaction with the NJ Truth-in-Consumer Contract, Warranty and Notice Act (TCCWNA).

15. Indemnity

You agree to compensate Jetvala for losses we suffer because you broke these Terms, used a payment method without authorization, or gave us false information, including reasonable attorney fees.

16. Dispute resolution and arbitration (ATTORNEY REVIEW)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. BY AGREEING TO THESE TERMS, YOU AND JETVALA EACH GIVE UP THE RIGHT TO HAVE ANY DISPUTE BETWEEN US DECIDED BY A JUDGE OR JURY IN COURT. INSTEAD, DISPUTES WILL BE DECIDED BY A NEUTRAL ARBITRATOR, WHOSE DECISION IS FINAL EXCEPT FOR THE LIMITED REVIEW ALLOWED BY LAW. YOU AND JETVALA ALSO GIVE UP THE RIGHT TO BRING OR JOIN A CLASS ACTION OR ANY OTHER CLAIM ON BEHALF OF A GROUP. YOU CAN REJECT THIS ARBITRATION AGREEMENT WITHIN 30 DAYS BY FOLLOWING THE OPT-OUT STEPS BELOW. SMALL CLAIMS COURT AND COMPLAINTS TO GOVERNMENT AGENCIES REMAIN AVAILABLE TO YOU.

Talk to us first. Most problems can be solved by a person. Email support@jetvala.com or message us on WhatsApp and we will try to fix it within 30 days. Before either of us starts arbitration or a court case, the party with the complaint must send the other a written notice describing the problem and what they want, and both of us must try in good faith to resolve it for 30 days. Notices to Jetvala go to legal@jetvala.com; notices to you go to the email on your booking. Contacting us first is your choice; it does not shorten any deadline you have to dispute a charge with your card issuer.

Governing law. These Terms are governed by the Federal Arbitration Act as to this Section 16, and otherwise by the laws of the State of New Jersey and applicable US federal law, without regard to conflict-of-law rules. US federal aviation law, including DOT consumer protection regulations, applies to every ticket.

Arbitration agreement. If we cannot resolve a dispute informally within 30 days, you and Jetvala agree that any dispute, claim or controversy between us arising out of or relating to these Terms, a booking, our site or our services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration is started, as modified by this Section. The AAA rules are at adr.org. The arbitrator, not a court, decides whether a claim is subject to arbitration, except that a court decides any question about the enforceability of the class action waiver below. Arbitration may take place by video, by phone, by written submissions, or in person in the county where you live or in Union County, New Jersey, whichever you choose.

Fees. You will not pay more than the consumer filing fee set by the AAA Consumer Arbitration Rules (currently $225 or less), and if that fee is more than the fee to file a case in your local court, Jetvala will pay the difference. Jetvala pays every other AAA and arbitrator fee. If the arbitrator finds that a claim was filed for harassment or is frivolous under the standard in Federal Rule of Civil Procedure 11(b), the arbitrator may reallocate fees as the AAA rules allow. Each side pays its own lawyers unless the law or the AAA rules provide otherwise.

Small claims. Either of us may bring an individual claim in small claims court instead of arbitration, as long as the claim stays in that court and is brought only on an individual basis.

Government complaints and public injunctive relief. Nothing here stops you from filing a complaint with the US Department of Transportation, the Federal Trade Commission, your state attorney general or any other regulator, or from taking part in an investigation they run. If you are a California resident, nothing in this Section prevents you from seeking public injunctive relief in court where California law gives you that right; any such claim will be stayed until the arbitration of your other claims is finished.

No class actions. You and Jetvala agree that each of us may bring claims against the other only in our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general or representative proceeding. The arbitrator may award relief only to the individual party seeking it and only to the extent needed to resolve that party's individual claim. If a court finds this class action waiver unenforceable for a particular claim, that claim (and only that claim) will be heard in court and severed from the arbitration, and the rest of this Section stays in effect.

Mass arbitration. If 25 or more similar demands are filed against Jetvala by the same law firm or coordinated group within 90 days, the AAA's Mass Arbitration Supplementary Rules apply, and in addition: (1) the demands will be grouped into batches of no more than 50, each batch assigned to a single arbitrator, and only one batch may proceed at a time in an order chosen by counsel for the claimants; (2) filing fees are due only for the batch that is proceeding; (3) after the first batch is decided, both sides will take part in a single mediation session and Jetvala pays the mediator; and (4) any statute of limitations is tolled from the date a demand is filed until its batch is decided. If this paragraph is found unenforceable for a claim, that claim proceeds under the AAA rules without batching.

30-day opt-out. You can reject this arbitration agreement by emailing legal@jetvala.com within 30 days of the date you first accept these Terms, with the subject "Arbitration opt-out," your full name and the email address on your account or booking. We will reply by email to confirm that your opt-out has been recorded; if you do not receive a confirmation within 7 days, write again. Opting out does not affect any other part of these Terms and does not affect any earlier arbitration agreement you accepted.

Court proceedings and jury waiver. Any claim that proceeds in court instead of arbitration (because you opted out, because the claim is exempt, or because a court finds this Section unenforceable for it) must be brought in the state or federal courts located in Union County, New Jersey, and you consent to their jurisdiction, except where the law of your state gives you the right to sue where you live. For any such claim, you and Jetvala each knowingly and voluntarily waive the right to a trial by jury, to the fullest extent permitted by law.

Changes to this Section. If we change this Section after you accept it, you may reject the change by emailing legal@jetvala.com within 30 days of the change taking effect; if you do, the version you last accepted continues to apply between us.

Survival. This Section survives the end of your relationship with Jetvala.

ATTORNEY REVIEW: (1) register this clause with the AAA Consumer Clause Registry before launch, as the AAA requires for consumer clauses; (2) confirm the notice above meets the New Jersey standard in Atalese v. U.S. Legal Services Group (plain statement that the consumer gives up the right to go to court); (3) confirm the fee allocation, opt-out mechanics, class waiver, batching procedure and jury waiver are enforceable under current federal and New Jersey law; (4) confirm the California public injunctive relief carve-out wording against McGill v. Citibank.

17. State seller of travel disclosures

Where we currently sell. Jetvala is not yet registered as a seller of travel in any state that requires registration. Until those registrations are complete, Jetvala does not sell travel to residents of California, Florida, Washington or Hawaii, and our checkout blocks bookings where the billing address is in one of those states. We will remove the block for each state when its registration is issued and update this Section with the registration number. If you live in one of those states and want to travel with us, email support@jetvala.com and we will tell you when we can serve you.

Disclosures for when registration is complete. The statements below take effect for the named state only once its registration number appears here and in our footer.

• California. California Seller of Travel Registration Number: pending. Registration as a seller of travel does not constitute approval by the State of California. Jetvala is not a participant in the California Travel Consumer Restitution Fund. ATTORNEY REVIEW: decide whether Jetvala will use a trust account, a bond or another arrangement permitted by Cal. Bus. and Prof. Code 17550.15, and insert the exact statutory wording required by 17550.13 and 17550.24 once the CST number is issued. The current draft makes no representation that a trust account or bond exists.
• Florida. Florida Seller of Travel Registration Number: pending. ATTORNEY REVIEW: confirm whether an ARC or IATA appointment exemption applies at launch.
• Washington. Washington Seller of Travel UBI: pending. If transportation or travel services are not provided, you may be entitled to a refund as described in this agreement. ATTORNEY REVIEW: confirm trust account or bond requirement under RCW 19.138.
• Hawaii. Hawaii Travel Agency Registration: pending. ATTORNEY REVIEW: confirm client trust account requirement under HRS Chapter 468L before removing the checkout block.
• Other states. We will add disclosures for other states as their registration requirements apply to us.

18. Sanctions and restricted destinations

We do not sell travel to Cuba or to any destination where US sanctions or export rules would prohibit the sale. We may cancel a booking and refund what you paid if we learn that completing it would break US law. We screen bookings against US government sanctions lists as required by the Office of Foreign Assets Control.

19. Accessibility

We want everyone to be able to book with us. Our Accessibility Statement explains what we do and how to reach us if something on the site does not work for you. If you need wheelchair assistance, medical equipment on board, or other accommodation, tell us when you book and we will pass the request to the airline. Airlines must accommodate passengers with disabilities under 14 CFR Part 382.

20. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with and the choices you have. It forms part of these Terms.

21. General

If any part of these Terms is found invalid, the rest remains in effect. These Terms, the documents they link to, and your confirmation email are the whole agreement between you and Jetvala for your booking. We may assign this agreement to a successor business; you may not assign it. Our failure to enforce a right is not a waiver of it. Notices to you may be sent to the email address on your booking. Notices to us go to legal@jetvala.com or by mail to 963 Park Ave, Plainfield, NJ 07060, US.

22. Contact

• Jetvala Travel LLC (doing business as Jetvala)
• 963 Park Ave, Plainfield, NJ 07060, US
• Email: support@jetvala.com
• WhatsApp: +19733922785
• Phone: +18442008027

You may also contact the US Department of Transportation Office of Aviation Consumer Protection at transportation.gov/airconsumer about any airline or ticket agent.